Safaricom CEO reflects on his first five years at the telco

About seven months after he took over Safaricom as chief executive, Mr Peter Ndegwa presented a new strategy to the telco’s board. He was proposing to transform the firm through a conversion - from a telecommunications company into a technology company.

While Safaricom had long established itself as the biggest and most profitable company in Kenya and the region, it could do more, he argued.